Refund policy
RETURN & REFUND POLICY
Returns for a change of mind
Because Slow Cow products are consumable beverages, we do not accept returns for a change of mind once an order has shipped. For food safety reasons, we cannot restock or resell a case that has left our facility.
This does not affect your rights if a product is defective or your order arrives damaged, incomplete or incorrect.
Inspect your order
Please check your order when it arrives. If anything is damaged, missing or incorrect, contact us as soon as possible so we can resolve it.
How to report a problem
Email info@slowcow.com, ideally within 14 days of delivery. Include your order number and a photo of the issue, if possible. If the package was damaged during shipping, photos of the products and shipping box will help us investigate with the courier.
The 14-day period is a requested reporting timeframe. It does not limit your rights under applicable law.
Damaged, incomplete or incorrect orders
If your order arrives damaged, incomplete or incorrect, we will investigate and make it right. Once the issue is confirmed, you can choose a replacement at no additional cost or a refund for the affected products and any applicable shipping charges. If the entire order is affected, we will offer a replacement order or a full refund.
You do not need to file a claim with the courier. We will handle any courier claim ourselves. We will not charge you return shipping for an order that arrived damaged or for a mistake with your order.
Products that are out of stock
If we cannot provide a product you ordered, we will contact you. We will not substitute a different product without your agreement. If you do not want an available alternative, or no alternative is available, we will refund the unavailable product and any applicable shipping charges. If we cannot fulfil the entire order, we will refund the entire order.
Refund timing
We issue approved refunds to the original payment method. We aim to issue them within 5 to 10 business days after confirming the resolution. Your bank or card issuer may take additional time to display the refund.
Cancelling an order
If you need to cancel an order, email info@slowcow.com as soon as possible. We can cancel it before it ships. Once it has shipped, we cannot cancel it simply because you changed your mind. This does not limit any cancellation or other rights you have under applicable law.
Questions
